Refund policy
-NO REFUNDS:
Due to Health and Hygiene, we DO NOT offer refunds, UNLESS your order hasn't been processed or shipped yet (within 48hrs).
Our customers happiness is our #1 priority. If you are unhappy with your item or our customer service, please email us at JZBCUSTOMER@Gmail.com and we will do our best to resolve the issue.
EXCHANGES
-We only offer exchanges for our Bikini TOPS or Cover Ups. Exchange Requests must be made within 5 DAYS UPON RECEIPT. Item must be returned in NEW/UNWORN condition it was received and in original package or appropriate shipping package or your exchange request will be canceled and returned to you as is.
*Due to HEALTH and HYGIENE purposes, ALL bikinis bottoms and/or ONE PIECES are FINAL SALE.
Please Email your exchange request at JZBCUSTOMER@Gmail.com with the following information:
Subject: Order exchange
Full Name:
Order #:
Item being exchanged/Reason for exchange:
*PLEASE BE ADVISED: WE DO NOT COVER THE SHIPPING COST FOR RETURNS. We will only cover the shipping cost to return the exchange back to the customer.
-REFUND EXEMPTION:
We all make mistakes, us included! If you receive the wrong order, we will send you the right items FREE of charge or issue a FULL REFUND. Please email us at JZBCUSTOMER@Gmail.com.
FREE SHIPPING/Economy : We offer FREE 3-5 DAYS shipping on all items or orders over $50. If your order hasn't arrived within that time frame and your tracking notification hasn't been updated, please inform us right away.
Standard Shipping: Receive your items within 2-3 business days including processing. This option is a $5 Flat Rate. (Please expect delays during holidays)
EXPRESS Shipping: Need your package last minute for your vacay? We've got you covered with our express 1-2 days shipping option for $25. Please keep in mind there is NO EXPRESS DELIVERY FRIDAY-SUNDAY.
Example: Express Orders placed on Friday will be shipped on Monday morning, expected delivery Tuesday-Wednesday.
*Express orders are guaranteed 1-2 days Monday -Thursday (unless unexpected delay or issue with post office)
INTERNATIONAL SHIPPING TO CANADA & UK
We now offer multiple shipping options to Canada and The UK.
Economy: Most affordable shipping is 6-10 business days
Standard: 3-4 business days
Express: 2-3 business day
*DHL is our primary carrier. Signature is required. External delays may occur.
We ship orders to the address you provide at checkout but if you provide us with a wrong address and the order is returned to us, we will notify you and give you 2 options.
1.Have your order re-shipped to the proper address, the shipping fee will be covered by you.
2. A full refund will be issued once we receive the package.